Now that you have booked your Holland America Line Cruise you may have few questions before you board. We have put together a collection of commonly asked questions to help make your cruising experience hassle free.
Once your booking has been confirmed please register yourself with Holland America. You will need your name and cruise reference to set up an account.
To manage your Holland America booking, log on via the website or their Navigator app. Your cruise personaliser allows you to streamline your cruise experience, view your itinerary, and a variety of onboard services and activities. Utilise your $100USD to book shore excursions directly with Holland America. It is highly recommended to book any tours directly through your cruise line. This ensures that you are not left behind. Checking your cruise personaliser regularly will allow you to take advantage of the various discounts made available pre-departure to secure the best deals, and give you a chance to familiarise yourself with the ship and its experiences.
Please Note: As you have booked with a travel agent, your confirmed inclusions such as a drinks package, Wi-Fi, gratuities, etc. may not all be listed on the Holland America app/website. Please refer to your My Canada Trips correspondence for confirmation of all inclusions. If you have any queries, please contact us.
There is so much to see and do while on your Holland America Line Cruise, why not book a shore excursion to enhance your experience?
Excursions can be booked through the Holland America Line Navigator App.
Details on how to book through the app can be found here - Holland America Shore Excursions
We highly recommend booking your shore excursions well in advance to avoid any disappointment as popular excursions for example many of wildlife excursions get booked up quickly.
Documents you will need for embarkation:
**Please note that the above documentation is mandatory for all guests, you will be refused boarding if you do not have the required documents.**
Check-In
It is recommended that you complete your online check-in at least 72 hours prior to departure. This may be done through Holland America Manage My Booking. Please make a note of your allocated embarkation time, and that have your Express Docs printed. Guest arrivals are staggered to ensure a smooth check-in process with minimal waiting times. It is the guest’s own responsibility to arrive on time for boarding, and while it is highly recommended to ensure you are ready to board during your embarkation slot, those who fail to be on board at least 90 minutes prior to departure will be denied boarding.
Luggage Tags
Your luggage tags will generate during the online check-in process. Please ensure that you have them printed and securely attached to your luggage prior to embarkation. Upon check-in, for your convenience, your bags will be transferred to your cabin.
Holland America offers 4 drink packages. There is a daily limit of 15 beverages per day for all (except the Unlimited Coca-Cola Package). Any beverages purchased over that number will be at cost and charged to your account. Holland America reserves the right to refuse service if they believe you are too intoxicated. Please refer to each package description for more details.
Signature Drinks Package – US$54.95 pp per day.
This package is automatically included if your cruise was booked on the ‘Have It All’ rate (Signature Drinks, Shore Excursion Credit, Wi-Fi, Specialty Dining). Please refer to your My Canada Trips booking confirmation for your inclusions. Please note there is a 15 daily beverage limit per person.
Inclusions
Premium beers, cocktails, wine (by the glass), and spirits including anything featured in the non-alcoholic ‘Quench Package’– up to the value of US$11.00. If you wish to partake in a premium beverage (for example a US$13.00 cocktail), the additional US$3.00 will be charged to your account.
Elite Drinks Package – US$59.99pp per day
You can upgrade your Signature package to the Elite Package pre-departure or on board. Your Elite Drinks Package includes unlimited non-alcoholic beverages and 15 alcoholic beverages per person per day.
Inclusions
Any drink, including anything featured in the non-alcoholic ‘Quench Package’– up to the value of US$15.00. If you wish to partake in a beverage over that value (for example a US$17.00 cocktail), the additional US$2.00 will be charged to your account.
Quench Package – US$17.95pp per day
A non-alcoholic package option for a range of fun onboard refreshments with a limit of 15 daily beverages per person.
Inclusions
Soft drinks, juices, mocktails, specialty coffees, bottled water (up to 500ml), and sparkling water.
Coca-Cola Package – US$8.00pp per day
A non-alcoholic package with no limit on drinks.
Inclusions
Unlimited Coca-Cola fountain soda for your entire cruise.
No Drinks Package
If you choose not to purchase a Holland America Drinks Package, onboard beverages can be bought at cost from any drinks station you like - a discretional 18% gratuity will automatically be added to your account per drink. There is also a range of free beverages available throughout the ship and main dining room, featuring lemonade, coffee, hot tea, iced tea, and non-bottled water.
If you require to store your bag after your cruise to explore Vancouver before travelling to the airport you can do it at the Cruise Pier (Canada Place):
We highly recommend booking a space in advanced as spaces are quickly booked up during busy periods. Storage lockers opened from 8am - 5pm on cruise sailing days.
As your cruise travels into USA waters on its journey to Alaska you do require a ESTA to board your cruise.
When filling out your ESTA you will be asked ‘Is your travel to the US occurring in transit to another country?’ Select NO. You will then be asked for U.S. Point of Contact Information. For your cruise you should enter the cruise lines head office address and phone number.
Holland America Line
450 3rd Avenue West
Seattle, Washington
Zip Code/ Post Code - 98119
United States
Phone Number: 8779324259
For more details on appling for your ESTA please visit our dedicated ESTA Page - Visa Information
It is the responsibility of each passenger in your party to apply for an ESTA . Failure to do so would lead to non-entry to the USA (Alaska). My Canada Trips cannot be held liable in any way for non-compliance or refused entry to the USA (Alaska).
If you have any questions, our customer service team will be happy to help.
Email: customerservices@mycanadatrips.co.uk
Phone: 0808 253 1649 - Available Monday - Friday 9am - 5:30pm & Saturdays 9am - 5pm
At My Canada Trips there are a number of ways you can contact us meaning that all you have to do is choose the option which is most convenient to you.
0800 021 7732
Request a Callback
At My Canada Trips there are a number of ways you can contact us meaning that all you have to do is choose the option which is most convenient to you.
0800 021 7732
Make An Enquiry
Request A Callback
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