Now you have booked your CanaDream motorhome holiday you may have a few questions about what to expect before you go. We have put together a collection of some of the most frequently asked questions.
You can select your pick-up time during Online Check-in (which opens 5 days before pick up). To ensure a smooth and efficient operation, there are a range of pick-up times from morning through to late afternoon. Early Pick-up times are available before 12:30 for a $75 charge, standard pick up times are from 13:00 onwards and have no charge.
We recommend if you are wanting a particular pick-up time, to commence online Check-in as soon as possible to have the widest choice of times. Unfortunately pick-up times cannot be booked outside of Online Check-in.
You can fill out the online check in through the MyCanaDream Club
Now you have booked your motorhome it is time for the fun part planning your route! There is so much to see and do across Canada we would recommend staying in the same location for 3 nights and booking in advanced to avoid any disappointment.
CanaDream website allows you to book campgrounds and sometimes they have exclusive discounts available. This can be found at My CanaDream.
Other great campgrounds include:
Allows you to camp at wineries, breweries and farms.
We can also provide tailormade itineraries including campsites, give us a call to enqiure.
Discovery Parks Canada are closing the Moraine Lake Road to personal cars while they improve the road. There is plenty of other ways to visit Lake Louise and Moraine Lake including a shuttle bus or walk.
Visit Parks of Canada for more details and the most up to date information.
The booking portal for the Moraine Lake Shuttle will open on Wednesday, April 16 2025 at 8:00 am MT.
We highly recommend booking your slot on the bus when the booking portal opens to secure your preferred time slot. Alternatively speak to your consultant if you wish to add a day trip to Moraine Lake.
What time do I need to return my vehicle?
You will select your vehicle drop-off time from a selection of available drop-off times. Standard drop off is between 8-10am and later drop-off times may be available (for a fee). You are required to drop off within the selected hour slot to avoid additional late drop-off charges.
How long will the drop-off process take?
As long as the vehicle is returned in a clean, undamaged condition with all equipment and/or convenience kits returned (and holding tanks emptied), the drop-off takes approximately ½ hour.
Do I need to empty the holding tanks at the end of my trip?
Yes, unless you have purchased our optional Platinum package at pick up, both the gray and black waste tanks must be emptied at an appropriate dump station before the unit is returned. If the vehicle is returned without being emptied, a charge of $100 applies.
How much fuel do I need to return with the RV rental?
You will receive the vehicle with at least ¼ tank of fuel. You must return it with the fuel at the same level as pickup or you will be charged a fuel fee. Propane tanks may be returned empty. We do not offer a refund if the vehicle is returned with more fuel than at pickup.
How clean does the vehicle need to be when I return my rental vehicle?
Please sweep out the unit, ensure the fridge is empty with any spills wiped out, and that the stove is wiped down so it is free of grease. If you choose not to clean your unit, cleaning charges of $100.00/hour will apply.
Will I be charged if I drop my rental vehicle off late?
A late drop-off fee will be charged for each hour the vehicle is not returned on or before the drop-off time stated in your rental agreement at a rate of $150 per hour.
8223 92 Street
Delta, BC
V4G 0A4
292154 Crosspointe Drive
Rocky View County
(Calgary), Alberta
T4A 0V2
33 West Drive Brampton
Toronto, Ontario
L6T 4A1
196 Park Road
Elmsdale Nova Scotia
B2S 0G2
14569 Boulevard Curé-Labelle
Suite 101
Mirabel, Quebec
J7J 1M2
26821 100 Ave
Acheson, Alberta
T7X 6A8
91374 Alaska Hwy
Whitehorse
YT Y1A 6E4
At My Canada Trips there are a number of ways you can contact us meaning that all you have to do is choose the option which is most convenient to you.
0800 021 7732
Request a Callback
At My Canada Trips there are a number of ways you can contact us meaning that all you have to do is choose the option which is most convenient to you.
0800 021 7732
Make An Enquiry
Request A Callback
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