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Useful Information & Customer Service Hub

You will probably have a few general questions before you travel to Canada. With that in mind, we have put together general information you may need in the sections below. We have included information on how to manage your booking, make payments, apply for an ETA and other helpful advice.

Additionally, our customer service team Scott, Richard, Laura, and Angel are available to assist with any questions you may have regarding your holiday.

Make A Payment Towards Your Trip

Passports, Visas & FCO Advice

Travel Documents

Health & Travel Insurance

Flight Information

Rocky Mountaineer Helpful Information

Cruise Helpful Information

Car Hire Helpful Information

RV Helpful Information

VIA Rail Helpful Information

Taxis & Transfers

Our Recommendations

Canada FAQs

Meet Our Customer Service Team

If you have any questions or need help with your booking Scott, Richard, Laura and Angel are happy to help to ensure every part of your holiday runs smoothly.

Richard Angel Scott

Contact Information

Available Monday – Friday 9am – 5:30pm via phone.

From 11th May 2024 - 29th September 2024 our Customer Service team will be available on Saturday's from 9am - 5pm

Phone Number – 0800 270 0098

Also available to be contacted via email

Email Address – customerservices@mycanadatrips.co.uk

Our team of experts is on hand to help tailor-make your Canada holiday

Gillian

Sean

Vicki

Speak to one of our experts on 0800 021 7732

We are open today between 9am and 5:30pm

Make an enquiry

We don't just know Canada, we love it!

Tailor Made for You

We tailor make every holiday made around you.
Tell us what you'd like to see, what type of accommodation you prefer and how you'd like to travel.
We'll plan your perfect holiday, helping you to get the most from your time and budget.

Expert Advice

We don't just know Canada, we love it!
Our Canada Experts have travelled throughout Canada. They'll answer your questions with facts not guesses.
You'll have a dedicated Travel Expert to look after each stage of your booking.

100% Protected

We've been helping people explore Canada for more than 30 years.
Every trip is 100% ATOL protected.
We're only ever a phone call away.

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